Privacy Policy

Here at squirrel365.io we love all things data and therefore we know how important it is to protect any information we receive from you, our customers and website visitors, and we want to keep you informed as to exactly what data we collect from you. We appreciate you visiting our website, squirrel365.io. We’ve created a Privacy Policy so that you know what to expect whenever you interact with our website. This Privacy Policy will be updated from time to time, and where we feel it is appropriate, we will notify you by email. However, we would recommend that you check this policy regularly for any changes.

By using our website and services, you agree to the use, disclosure and procedures outlined in this Privacy Policy. Please be aware that this Privacy Policy does not apply to third-party websites, such as, but not limited to, Facebook, Twitter, LinkedIn, YouTube and Google+, that we do not own or control, even if you access them through our website or services. We do our best to only work with third-party services that share the same beliefs regarding respect for your privacy, but we cannot take responsibility for their privacy policies, practices or content. We highly recommend that you review the privacy policies of any third-party services that you access so you know how they handle your information.

WHAT INFORMATION DO WE COLLECT FROM YOU?

Our main goals when we collect information are to help fulfil the services you have requested from us, improve our website, services, content and overall experience of users accessing our sites. We collect two types of information from you: personally identifiable information (‘personal information’) and non-personally identifiable information (‘non-personal information’). We do not consider personal information to include information that has been anonymised or aggregated so that it can no longer be used to identify a specific person. This policy will cover both types and tell you how we may collect and use each.

Personal information that we may collect from you:

  • Your name and email address.
  • Your shipping address.
  • Your billing address and credit card information. Please notewe use a third-party payment processor, Stripe, and never handle, store or have access to any credit card information you input while purchasing on our site. You will want to take a look at their Privacy Policy
  • Your website comments and email correspondences with our company.
  • Other personal information which is necessary to fulfil services you have requested.

 

Non-personal information we may collect from you:

  • The IP address of the computer you used to access our services.
  • The type of browser and computer/phone software you are using.
  • The website address that linked you to our site (if applicable).
  • The date and time you accessed our services.
  • Search engine search terms and advertising clicks/actions.

 

Cookies and pixel tags

Like most websites, we use ‘cookies’ to collect information. Cookies are small files that are placed on your computer by websites that you visit or certain emails you open. They are widely used in order to make websites function properly, as well as to provide business and marketing information to the owners of the site.

Examples of when we use cookies:

  • When you log in to our website with your account.
  • When we display you a popup ad, so the ad knows not to display it to you again.
  • When you fill out a form and it auto-fills your information.
  • When you visit our site and later on see an ad for our products or services on Facebook, LinkedIn, etc.

 

If you do not want us to collect cookies, you can instruct your browser to stop accepting cookies or to prompt you before accepting a cookie from a website you visit. If you do not accept cookies however, you may not be able to use all sessions and services on our website. Here is a site that can help show you how to disable cookies in your browser of choice.

 

Why do we retain your personal information?

We retain personal information to fulfil our business purposes and our legal/regulatory obligations.

How we use your personal information

We use your personal information to provide and improve our services that you have requested from us, provide you with a personalised experience on our sites, contact you about your account and our services, provide you with customer service, and provide you with personalised advertising and marketing.

How long do we keep your personal information?

We retain your personal information for as long as necessary to provide the services you have requested, or for other essential purposes such as complying with our legal obligations.

After it is no longer necessary for us to retain your personal information, we will dispose of it securely according to our data retention and deletion policies.

Ways that you can access, control and correct your personal information

We respect your right to access, correct, request deletion or request restriction of our usage of your personal information as required by applicable law.

  • You have the right to access the personal information we maintain about you at any time.
  • We will provide you with a copy of your personal information in a readable format upon request.
  • If your personal information is incorrect or incomplete, you have the right to ask us to update that information.
  • You have the right to object to our processing of your personal information.
  • You have the right to deny our ability to market directly to you.
  • You can also ask us to delete or restrict how we use your personal information, but this right is determined by applicable law and may impact your access to some of our services.

 

How to contact us to access, correct and delete your personal information

If you have a request that pertains to the personal information we maintain about you, we ask for the following:

  • Your name, email address and postal address.
  • Details of your request.

 

You must also provide:

  • A photocopy of your driver’s license or passport so we can confirm your identity.
  • Your signature and the date of the request.
  • If you are applying on behalf of another person, then signed authority from the individual is required.

You can send your request to our Data Protection Officer at the following address:

 

Data Protection Officer
InfoSol Ltd
Suite 1a, Shire Business Park, Wainwright Rd,
Worcester WR4 9FA

 

How do we protect your personal information? 

We protect your personal information using technical and administrative security measures to reduce the risks of loss, misuse, unauthorised access, disclosure and alteration. Some of the safeguards we use are firewalls and data encryption, physical access controls, and information access authorisation controls.

Third-party privacy practices

This Privacy Policy only addresses our use and handling of personal information we collect from you in connection with providing you with our services. If you disclose your information to a third-party, or visit a third-party website via a link from our services, their privacy notices and practices will apply to any personal information you provide to them or they collect from you.

Examples of third parties we would potentially share your data with:

  • When you complete one of our surveys that is handled by Typeform, a third-party survey company.
  • When you register for one of our webinars that are hosted by GoToWebinar
  • When you fill out a web form that is hosted by our CRM tool (Customer Relationship Management) Active Campaign.

We will never sell your personal information to a third-party for them to market to you.