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You’re in safe hands with Squirrel. Our friendly folk are always on hand to help!
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FAQs

Check out our most commonly asked questions about Squirrel. If you don’t find what you are looking for then please contact us through our support site.

License keys and installation

What if I have a problem activating my license key?

Contact our friendly support team at support@squirrel365.io for help.

Spreadsheet

Does it work with my version of Excel?

Yes, Squirrel supports importing Excel® versions back to 1997 and works with both .xlsand .xlsx files.

How many Excel formulas does Squirrel support?

Squirrel supports over 400+ Excel formulas including commonly used favourites such as VLOOKUP, SUMIF, COUNTIF and HLOOKUP.

Billling and payment

How do I view my billing and invoices?

If you purchased online, log into your account at squirrel365.io/my-account where you will be able to view details of past purchases and update your payment information.
If you purchased Squirrel via a manual purchase (PO) please contact your account manager and they will be pleased to help.

How do I amend my payment details?

If you purchased online, log into your account at squirrel365.io/my-account where you will be able to view details of past purchases and update your payment information.
If you purchased Squirrel via a manual purchase (PO) please contact your account manager and they will be pleased to help.

How do I upgrade my subscription?

If you purchased online, log into your account at squirrel365.io/my-account where you will be able to view details of past purchases and upgrade options available to you.
If you purchased Squirrel via a manual purchase (PO) please contact your account manager and they will be pleased to help.

Data security and privacy

Is my data safe?

With Squirrel you install the designer onto your machine and the data stays in your system throughout the project design process. When you are ready to share your project, you export and distribute it to our cloud or as an internal WebApp for distribution on your own cloud or internal web site. Any projects, and their associated data, published to the Squirrel365 cloud are encrypted using 256-bit AES encryption.

Where is my data stored when I publish my project?

When you want to share a dashboard, Squirrel exports it as a single file. This file contains your spreadsheet data and logic in a highly compressed form and a description of the layout of your project. Depending on the export option this file is either saved on the Squirrel cloud or locally on your servers if you have chosen the export as WebApp option.